Refund Policy

Refund Policy


Keeping with our mission of providing “peace of mind” we want you to be happy with your purchase. Refunds are issued at the discretion of the company management within a 5-day period after date of purchase. In your claim, please include explanation of reasons for a refund and your order information. Submission of a claim does not, in any way, guarantee that the refund will be granted. Non-compete returns will only be granted for products that have been damaged during shipping and/or by the manufacturer. Damaged products must be reported within 5-days of its receipt and the damaged product must be returned to Smart Guard, LLC before a replacement will be sent. Refunds (minus the original shipping cost) will only be issued for the unopened/unused items(s). We will refund your money, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable along with the original pack slip.

  1. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)

  2. Include a copy of the original e-mail invoice. You may print this by logging into your account order history. On the back of the invoice, please write your name, e-mail address, & phone number.

  3. For your protection, we recommend you send your return with a trackable carrier like UPS, FedEx, or US Postal Service. We are not responsible for items lost during shipping, and cannot process your return until the item is received.

Pack the item(s) securely and mail to the following address below.

Smart Guard, LLC 
P.O.Box 51064 
Chicago, IL 60651 
United States

Any deviation from the return policies and procedures as described above will result in a delay of your credit, and a restocking fee or possibly a cancellation of your return request.

If you have any other questions or concerns, please feel free to e-mail our customer service representative.